10DLC SMS linking/activating - United States - All Operators
Investigating - We are experiencing issues with linking and activating 10DLC numbers to campaigns. Our teams are working to resolve this issue.
Jun 11, 2025 - 11:02 CEST
Uptime over the past 90 days. View historical uptime.
Site - bird.com ? Operational
90 days ago
99.98 % uptime
Today
CRM Operational
90 days ago
100.0 % uptime
Today
Dashboard - app.bird.com Operational
90 days ago
100.0 % uptime
Today
AI Hub - Europe Operational
AI Hub - US (West) Operational
AI Hub - Asia (India) Operational
Analytics - Europe Operational
Analytics - US (West) Operational
Analytics - Asia (India) Operational
Campaigns - Europe Operational
Campaigns - US (West) Operational
Campaigns - Asia (India) Operational
Channels - Europe Operational
Channels - US (West) Operational
Channels - Asia (India) Operational
Content (Products, Templates) - Europe Operational
90 days ago
100.0 % uptime
Today
Content (Products, Templates) - US (West) Operational
90 days ago
100.0 % uptime
Today
Content (Products, Templates) - Asia (India) Operational
90 days ago
100.0 % uptime
Today
Connectors - Europe Operational
Connectors - US (West) Operational
Connectors - Asia (India) Operational
Contacts - Europe Operational
Contacts - US (West) Operational
Contacts - Asia (India) Operational
Chat Widget - Europe Operational
90 days ago
100.0 % uptime
Today
Chat Widget - US (West) Operational
90 days ago
100.0 % uptime
Today
Chat Widget - Asia (India) Operational
90 days ago
100.0 % uptime
Today
Flows - Europe Operational
Flows - US (West) Operational
Flows - Asia (India) Operational
Inbox - Europe Operational
Inbox - US (West) Operational
Inbox - Asia (India) Operational
Journey - Europe Operational
Journey - US (West) Operational
Journey - Asia (India) Operational
Organizations (Billing, IAM, Settings, Wallets) - Europe Operational
Organizations (Billing, IAM, Settings, Wallets) - US (West) Operational
Organizations (Billing, IAM, Settings, Wallets) - Asia (India) Operational
Payments - Card - Europe Operational
Payments - Card - US (West) Operational
Payments - Card - Asia (India) Operational
Payments - Pay - Europe Operational
Payments - Pay - US (West) Operational
Payments - Pay - Asia (India) Operational
Connectivity Platform ? Degraded Performance
90 days ago
100.0 % uptime
Today
Dashboard - dashboard.messagebird.com Operational
90 days ago
100.0 % uptime
Today
SMS - Connectivity - APAC Operational
SMS - Connectivity - EMEA Operational
SMS - Connectivity - LATAM Operational
SMS - Connectivity - NORAM Degraded Performance
Voice - Connectivity - Global Operational
SMS - API ? Operational
SMS - SMPP - EU - SMPP01 Operational
SMS - SMPP - EU - SMPP02 Operational
SMS - SMPP - EU - SMPP03 Operational
SMS - SMPP - APAC Operational
SMS - API V1 ? Operational
SMS - Mail to SMS Relay Service Operational
Voice - API Operational
Voice - SIP Trunking Operational
Inbox Operational
Flow Builder Operational
Omnichannel Chat Widget Operational
Numbers - API ? Operational
Conversations - API Operational
Messaging - API Operational
Email Channel Operational
WhatsApp Channel Operational
24sessions Operational
90 days ago
100.0 % uptime
Today
Instance ? Operational
90 days ago
100.0 % uptime
Today
Data API Operational
90 days ago
100.0 % uptime
Today
Keeper API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

SMPP Platform maintenance Jul 7, 2025 10:00-12:00 CEST

Bird is conducting planned work on the 7th of July from 10:00 CET until 12:00 CET (8:00 AM - 10:00 AM UTC) on our SMPP servers.

As part of routine maintenance on all SMPP servers, each server will need to be restarted. This restart will briefly disconnect all active connections for a few seconds. Connections are expected to recover automatically after the restart.

Customers connected to multiple SMPP servers are unlikely to experience any noticeable interruption. However, customers connected to a single SMPP server may experience a few minutes of connection loss, depending on their reconnect strategy.

SMPP Servers in EU:
smpp01.messagebird.com (35.204.9.113)
smpp02.messagebird.com (35.204.29.87)
smpp03.messagebird.com (35.204.127.67)

SMPP Servers in APAC:
apac01.smpp.messagebird.com (34.124.135.118)
apac02.smpp.messagebird.com (35.240.191.30)
apac03.smpp.messagebird.com (34.124.237.193)
Posted on Jun 26, 2025 - 11:40 CEST
Jul 4, 2025

No incidents reported today.

Jul 3, 2025
Data Processing Delays - Contact Ingestion and Analytics Delays (US West only)
Resolved - This incident has been resolved.
Jul 3, 05:57 CEST
Monitoring - The system has caught up and we are continuing to monitor the status.
Jul 3, 05:52 CEST
Identified - Our data processing infrastructure is running behind which is causing delays to contact ingestion and updates. Analytics may experience some delays as well. No data has been lost and the system should be caught up shortly.
Jul 3, 04:56 CEST
Jul 2, 2025

No incidents reported.

Jul 1, 2025
Elevated API Errors with Conversations API
Resolved - This incident has been resolved.
Jul 1, 17:50 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 29, 20:06 CEST
Update - We are continuing to investigate this issue.
Jun 29, 19:40 CEST
Investigating - We're experiencing an increase in error rates on the Conversations API and are currently looking into the issue.
Jun 29, 19:18 CEST
Jun 30, 2025
AI Agents: Some agents losing context about current conversation
Resolved - This incident has been resolved.
Jun 30, 22:46 CEST
Monitoring - We have implemented a mitigation that significantly reduces the likelihood of this issue occurring. While we continue to monitor the situation and develop a permanent solution, early indicators suggest the mitigation is effective. If you experience any unexpected behavior, please contact our support team.
May 28, 18:00 CEST
Investigating - We are currently investigating reports that some AI Agents are experiencing unexpected behaviors, including instances where agents lose context about current conversation progress and/or enter loops with identical responses. We have identified an initial mitigation, and are working to identify the root cause and implement a permanent solution.
May 27, 15:48 CEST
Jun 29, 2025
Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025
Issues with delivering WhatsApp messages
Resolved - This incident has been resolved.
Jun 26, 15:41 CEST
Investigating - We are observing a few more issues and continuing our investigation.
Jun 26, 00:07 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 25, 22:09 CEST
Investigating - Between 16:20 and 16:30 CET, we experienced partial delays in WhatsApp message delivery, affecting a subset of users. The issue was caused by a temporary disruption in the messaging pipeline. Our engineering team quickly identified the root cause and applied a fix. As of 16:30 CET, message delivery has returned to normal, and all systems are functioning as expected. We continue to monitor for stability. We apologize for the inconvenience and appreciate your patience.
Jun 25, 22:08 CEST
OPERATOR MAINTENANCE - Singapore M1 (52503) - SMS delivery interruption
Completed - The scheduled maintenance has been completed.
Jun 26, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 19:00 CEST
Scheduled - Date: 26.06.2025.
Time: 0100hrs to 0600hrs (GMT +8)
Description: software upgrade.
Impact: SMS traffic for M1 inbound and outbound subscribers may be affected.
Jun 23, 09:48 CEST
Jun 25, 2025
SMS delivery interruption - Netherlands - Odido 20416
Resolved - This incident has been resolved.
Jun 25, 17:31 CEST
Investigating - There is an ongoing disruption of the services provided by Odido NL.
All services are affected. The operator is aware, and they are dealing with this incident.
Jun 25, 13:27 CEST
Jun 24, 2025

No incidents reported.

Jun 23, 2025
OPERATOR MAINTENANCE - Singapore M1 (52503) - SMS delivery interruption
Completed - The scheduled maintenance has been completed.
Jun 23, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 20:00 CEST
Scheduled - Date: 24.06.2025.
Time: 0100hrs to 0600hrs (GMT +8)
Description: software upgrade.
Impact: SMS traffic for M1 inbound and outbound subscribers may be affected.
Jun 13, 10:19 CEST
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
[OPERATOR MAINTENANCE] [Pakistan] - [Telenor 41006]
Completed - The scheduled maintenance has been completed.
Jun 20, 04:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 00:00 CEST
Scheduled - Impact: SMS delivery interruption
Details: Planned maintenance may interrupt SMS message delivery. During this maintenance window, we recommend limiting messages sent to avoid potential delivery issues.
Jun 17, 13:11 CEST
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