Monitoring - Meta has resolved the underlying issue affecting new WhatsApp message template approvals. Templates created after this fix should process normally.
Meta is now working through the backlog of pending templates and expects to complete review of all outstanding submissions within the next 24 hours. For templates created on June 13th that have been pending for more than 24 hours, please raise a support ticket.
We are continuing to monitor to ensure full resolution and will provide a final update once confirmed.
Jun 13, 2025 - 13:32 CEST
Meta is now working through the backlog of pending templates and expects to complete review of all outstanding submissions within the next 24 hours. For templates created on June 13th that have been pending for more than 24 hours, please raise a support ticket.
We are continuing to monitor to ensure full resolution and will provide a final update once confirmed.
Jun 13, 2025 - 13:32 CEST
Identified - We continue to work closely with Meta to address the WhatsApp message template approval delays. Meta's engineering team is actively investigating the root cause, and our teams are in regular contact to expedite resolution.
For urgent approvals, contact our support team to initiate manual processing.
Jun 12, 2025 - 18:27 CEST
For urgent approvals, contact our support team to initiate manual processing.
Jun 12, 2025 - 18:27 CEST
Investigating - We are aware of an issue where WhatsApp message templates are experiencing delayed approvals from Meta. We are in contact with Meta to resolve the issue.
Jun 11, 2025 - 12:51 CEST
Jun 11, 2025 - 12:51 CEST
Monitoring - We have implemented a mitigation that significantly reduces the likelihood of this issue occurring. While we continue to monitor the situation and develop a permanent solution, early indicators suggest the mitigation is effective. If you experience any unexpected behavior, please contact our support team.
May 28, 2025 - 18:00 CEST
May 28, 2025 - 18:00 CEST
Investigating - We are currently investigating reports that some AI Agents are experiencing unexpected behaviors, including instances where agents lose context about current conversation progress and/or enter loops with identical responses. We have identified an initial mitigation, and are working to identify the root cause and implement a permanent solution.
May 27, 2025 - 15:48 CEST
May 27, 2025 - 15:48 CEST
Investigating - We are experiencing issues with linking and activating 10DLC numbers to campaigns. Our teams are working to resolve this issue.
Jun 11, 2025 - 11:02 CEST
Jun 11, 2025 - 11:02 CEST
Site - bird.com
?
Operational
CRM
Degraded Performance
Dashboard - app.bird.com
Operational
AI Hub - Europe
Degraded Performance
AI Hub - US (West)
Degraded Performance
AI Hub - Asia (India)
Degraded Performance
Analytics - Europe
Operational
Analytics - US (West)
Operational
Analytics - Asia (India)
Operational
Campaigns - Europe
Operational
Campaigns - US (West)
Operational
Campaigns - Asia (India)
Operational
Channels - Europe
Operational
Channels - US (West)
Operational
Channels - Asia (India)
Operational
Content (Products, Templates) - Europe
Operational
Content (Products, Templates) - US (West)
Operational
Content (Products, Templates) - Asia (India)
Operational
Connectors - Europe
Operational
Connectors - US (West)
Operational
Connectors - Asia (India)
Operational
Contacts - Europe
Operational
Contacts - US (West)
Operational
Contacts - Asia (India)
Operational
Chat Widget - Europe
Operational
Chat Widget - US (West)
Operational
Chat Widget - Asia (India)
Operational
Flows - Europe
Operational
Flows - US (West)
Operational
Flows - Asia (India)
Operational
Inbox - Europe
Operational
Inbox - US (West)
Operational
Inbox - Asia (India)
Operational
Journey - Europe
Operational
Journey - US (West)
Operational
Journey - Asia (India)
Operational
Organizations (Billing, IAM, Settings, Wallets) - Europe
Operational
Organizations (Billing, IAM, Settings, Wallets) - US (West)
Operational
Organizations (Billing, IAM, Settings, Wallets) - Asia (India)
Operational
Payments - Card - Europe
Operational
Payments - Card - US (West)
Operational
Payments - Card - Asia (India)
Operational
Payments - Pay - Europe
Operational
Payments - Pay - US (West)
Operational
Payments - Pay - Asia (India)
Operational
Connectivity Platform
?
Degraded Performance
Dashboard - dashboard.messagebird.com
Operational
SMS - Connectivity - APAC
Operational
SMS - Connectivity - EMEA
Operational
SMS - Connectivity - LATAM
Operational
SMS - Connectivity - NORAM
Degraded Performance
Voice - Connectivity - Global
Operational
SMS - API
?
Operational
SMS - SMPP - EU - SMPP01
Operational
SMS - SMPP - EU - SMPP02
Operational
SMS - SMPP - EU - SMPP03
Operational
SMS - SMPP - APAC
Operational
SMS - API V1
?
Operational
SMS - Mail to SMS Relay Service
Operational
Voice - API
Operational
Voice - SIP Trunking
Operational
Inbox
Operational
Flow Builder
Operational
Omnichannel Chat Widget
Operational
Numbers - API
?
Operational
Conversations - API
Operational
Messaging - API
Operational
Email Channel
Operational
WhatsApp Channel
Operational
24sessions
Operational
Instance
?
Operational
Data API
Operational
Keeper API
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
OPERATOR MAINTENANCE - Singapore M1 (52503) - SMS delivery interruption Jun 16, 2025 20:00-23:00 CEST
Date: 17.06.2025.
Time: 0200hrs to 0500hrs (GMT +8)
Description: software upgrade.
Impact: SMS traffic for M1 inbound and outbound subscribers may be affected.
Posted on Jun 13, 2025 - 10:19 CEST
Time: 0200hrs to 0500hrs (GMT +8)
Description: software upgrade.
Impact: SMS traffic for M1 inbound and outbound subscribers may be affected.
Posted on Jun 13, 2025 - 10:19 CEST
OPERATOR MAINTENANCE - Singapore M1 (52503) - SMS delivery interruption Jun 18, 2025 20:00-23:00 CEST
Date: 19.06.2025.
Time: 0200hrs to 0500hrs (GMT +8)
Description: software upgrade.
Impact: SMS traffic for M1 inbound and outbound subscribers may be affected.
Posted on Jun 13, 2025 - 10:19 CEST
Time: 0200hrs to 0500hrs (GMT +8)
Description: software upgrade.
Impact: SMS traffic for M1 inbound and outbound subscribers may be affected.
Posted on Jun 13, 2025 - 10:19 CEST
OPERATOR MAINTENANCE - Singapore M1 (52503) - SMS delivery interruption Jun 23, 2025 20:00-23:00 CEST
Date: 24.06.2025.
Time: 0200hrs to 0500hrs (GMT +8)
Description: software upgrade.
Impact: SMS traffic for M1 inbound and outbound subscribers may be affected.
Posted on Jun 13, 2025 - 10:19 CEST
Time: 0200hrs to 0500hrs (GMT +8)
Description: software upgrade.
Impact: SMS traffic for M1 inbound and outbound subscribers may be affected.
Posted on Jun 13, 2025 - 10:19 CEST