Intermittent issues installing WhatsApp channels
Identified - We've identified the issue and are working with Meta (WhatsApp) to resolve it.
Dec 01, 2025 - 11:58 CET
Investigating - We are investigating issues preventing some customers from installing WhatsApp channels for pre-verified numbers only.
Nov 27, 2025 - 11:57 CET
Uptime over the past 90 days. View historical uptime.
Site - bird.com ? Operational
90 days ago
100.0 % uptime
Today
CRM Degraded Performance
90 days ago
100.0 % uptime
Today
Dashboard - app.bird.com Operational
90 days ago
100.0 % uptime
Today
AI Hub - Europe Operational
AI Hub - US (West) Operational
AI Hub - Asia (India) Operational
Analytics - Europe Operational
Analytics - US (West) Operational
Analytics - Asia (India) Operational
Campaigns - Europe Operational
Campaigns - US (West) Operational
Campaigns - Asia (India) Operational
Channels - Europe Degraded Performance
Channels - US (West) Degraded Performance
Channels - Asia (India) Degraded Performance
Content (Products, Templates) - Europe Operational
90 days ago
100.0 % uptime
Today
Content (Products, Templates) - US (West) Operational
90 days ago
100.0 % uptime
Today
Content (Products, Templates) - Asia (India) Operational
90 days ago
100.0 % uptime
Today
Connectors - Europe Operational
Connectors - US (West) Operational
Connectors - Asia (India) Operational
Contacts - Europe Operational
Contacts - US (West) Operational
Contacts - Asia (India) Operational
Chat Widget - Europe Operational
90 days ago
100.0 % uptime
Today
Chat Widget - US (West) Operational
90 days ago
100.0 % uptime
Today
Chat Widget - Asia (India) Operational
90 days ago
100.0 % uptime
Today
Flows - Europe Operational
Flows - US (West) Operational
Flows - Asia (India) Operational
Inbox - Europe Operational
Inbox - US (West) Operational
Inbox - Asia (India) Operational
Journey - Europe Operational
Journey - US (West) Operational
Journey - Asia (India) Operational
Organizations (Billing, IAM, Settings, Wallets) - Europe Operational
Organizations (Billing, IAM, Settings, Wallets) - US (West) Operational
Organizations (Billing, IAM, Settings, Wallets) - Asia (India) Operational
Payments - Card - Europe Operational
Payments - Card - US (West) Operational
Payments - Card - Asia (India) Operational
Payments - Pay - Europe Operational
Payments - Pay - US (West) Operational
Payments - Pay - Asia (India) Operational
Connectivity Platform ? Operational
90 days ago
100.0 % uptime
Today
Dashboard - dashboard.messagebird.com Operational
90 days ago
100.0 % uptime
Today
SMS - Connectivity - APAC Operational
SMS - Connectivity - EMEA Operational
SMS - Connectivity - LATAM Operational
SMS - Connectivity - NORAM Operational
Voice - Connectivity - Global Operational
SMS - API ? Operational
SMS - SMPP - EU - SMPP01 Operational
SMS - SMPP - EU - SMPP02 Operational
SMS - SMPP - EU - SMPP03 Operational
SMS - SMPP - APAC Operational
SMS - API V1 ? Operational
SMS - Mail to SMS Relay Service Operational
Voice - API Operational
Voice - SIP Trunking Operational
Inbox Operational
Flow Builder Operational
Omnichannel Chat Widget Operational
Numbers - API ? Operational
Conversations - API Operational
Messaging - API Operational
Email Channel Operational
WhatsApp Channel Operational
24sessions Operational
90 days ago
100.0 % uptime
Today
Instance ? Operational
90 days ago
100.0 % uptime
Today
Data API Operational
90 days ago
100.0 % uptime
Today
Keeper API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 2, 2025

No incidents reported today.

Dec 1, 2025

Unresolved incident: Intermittent issues installing WhatsApp channels.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025
[EU and AP only] Missing contacts in some segments using contact events
Resolved - This incident has been resolved.
Nov 28, 20:52 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 19:13 CET
Update - The segmentation issue in the EU region has been resolved. As part of our fix, contact updates in the EU and AP regions are experiencing delays. We expect this to be resolved within the next few minutes.
Nov 28, 19:04 CET
Update - We are actively working on a fix. This issue only affects contacts that have not been updated since August 11, 2025.
Nov 28, 18:01 CET
Identified - We have identified an issue affecting contact event segments in the EU and AP regions. Some segments may not include all contacts that match the event criteria. We are actively investigating and will provide updates as we work toward a resolution.
Nov 28, 17:43 CET
Nov 27, 2025
Nov 26, 2025
Failures executing journeys, processing contact events, segmentation and campaigns
Resolved - This incident has been resolved.
Nov 26, 19:23 CET
Monitoring - Systems have stabilized. We are continuously monitoring the services.
Nov 26, 17:14 CET
Update - We are continuing to work on the issue. Multiple services have recovered. Contacts, Journeys and Campaigns still experience degraded performance.
Nov 26, 16:14 CET
Update - We are continuing to work on the issue. We see that there is very little impact at the moment but some underlying systems are still not stable.
Nov 26, 13:24 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 26, 12:17 CET
Update - We are continuing to investigate this issue.
Nov 26, 11:49 CET
Investigating - We are currently investigating this issue.
Nov 26, 11:42 CET
Intermittent issues installing WhatsApp channels
Resolved - We have deployed the proposed workaround and full service functionality has been restored.
Nov 26, 12:12 CET
Update - Meta identified some issues regarding sign-up flows on their end and have provided a temporary workaround; we are in the process of confirming and deploying it.
Nov 26, 11:18 CET
Update - We are continuing investigations.
Nov 26, 10:25 CET
Update - We are continuing investigations alongside Meta engineering teams.
Nov 25, 10:30 CET
Update - Meta's engineering team has been engaged for investigations.
Nov 24, 18:43 CET
Identified - We have confirmed that impact is scoped to pre-verified numbers only. The issue has been escalated to Meta for further investigations.
Nov 24, 13:36 CET
Investigating - We are investigating issues preventing some customers from installing WhatsApp channels.
Nov 24, 12:47 CET
Nov 25, 2025
Intermittent delays processing WhatsApp messages (Connectivity Platform)
Resolved - This incident has been resolved.
Nov 25, 17:20 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 25, 16:46 CET
Investigating - We are currently investigating this issue.
Nov 25, 16:22 CET
Nov 24, 2025
Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025

No incidents reported.

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