SMS delivery delays - United States - T-Mobile
Identified - We are experiencing delays with 10DLC SMS message delivery. Due to recent changes in T-Mobile 10DLC traffic handling, some messages exceeding daily limits may be marked as 'delivered' but are actually queued for the next calendar day. Our teams are actively working with the operator to resolve this issue.
Apr 24, 2025 - 17:31 CEST
[OPERATOR MAINTENANCE] United States - Verizon
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 2025 - 05:00 CEST
Scheduled - Impact: SMS delivery interruption
Details: Planned maintenance may interrupt 10DLC SMS/MMS message delivery. During this maintenance window, we recommend limiting messages sent to avoid potential delivery issues.
Apr 24, 2025 05:00 - Apr 27, 2025 08:00 CEST
Uptime over the past 90 days. View historical uptime.
Site - bird.com ? Operational
90 days ago
99.79 % uptime
Today
CRM Operational
90 days ago
100.0 % uptime
Today
Dashboard - app.bird.com Operational
90 days ago
100.0 % uptime
Today
AI Hub - Europe Operational
AI Hub - US (West) Operational
AI Hub - Asia (India) Operational
Analytics - Europe Operational
Analytics - US (West) Operational
Analytics - Asia (India) Operational
Campaigns - Europe Operational
Campaigns - US (West) Operational
Campaigns - Asia (India) Operational
Channels - Europe Operational
Channels - US (West) Operational
Channels - Asia (India) Operational
Content (Products, Templates) - Europe Operational
90 days ago
100.0 % uptime
Today
Content (Products, Templates) - US (West) Operational
90 days ago
100.0 % uptime
Today
Content (Products, Templates) - Asia (India) Operational
90 days ago
100.0 % uptime
Today
Connectors - Europe Operational
Connectors - US (West) Operational
Connectors - Asia (India) Operational
Contacts - Europe Operational
Contacts - US (West) Operational
Contacts - Asia (India) Operational
Chat Widget - Europe Operational
90 days ago
100.0 % uptime
Today
Chat Widget - US (West) Operational
90 days ago
100.0 % uptime
Today
Chat Widget - Asia (India) Operational
90 days ago
100.0 % uptime
Today
Flows - Europe Operational
Flows - US (West) Operational
Flows - Asia (India) Operational
Inbox - Europe Operational
Inbox - US (West) Operational
Inbox - Asia (India) Operational
Journey - Europe Operational
Journey - US (West) Operational
Journey - Asia (India) Operational
Organizations (Billing, IAM, Settings, Wallets) - Europe Operational
Organizations (Billing, IAM, Settings, Wallets) - US (West) Operational
Organizations (Billing, IAM, Settings, Wallets) - Asia (India) Operational
Payments - Card - Europe Operational
Payments - Card - US (West) Operational
Payments - Card - Asia (India) Operational
Payments - Pay - Europe Operational
Payments - Pay - US (West) Operational
Payments - Pay - Asia (India) Operational
Connectivity Platform ? Operational
90 days ago
100.0 % uptime
Today
Dashboard - dashboard.messagebird.com Operational
90 days ago
100.0 % uptime
Today
SMS - Connectivity - APAC Operational
SMS - Connectivity - EMEA Operational
SMS - Connectivity - LATAM Operational
SMS - Connectivity - NORAM Operational
Voice - Connectivity - Global Operational
SMS - API ? Operational
SMS - SMPP - EU - SMPP01 Operational
SMS - SMPP - EU - SMPP02 Operational
SMS - SMPP - EU - SMPP03 Operational
SMS - SMPP - APAC Operational
SMS - API V1 ? Operational
SMS - Mail to SMS Relay Service Operational
Voice - API Operational
Voice - SIP Trunking Operational
Inbox Operational
Flow Builder Operational
Omnichannel Chat Widget Operational
Numbers - API ? Operational
Conversations - API Operational
Messaging - API Operational
Email Channel Operational
WhatsApp Channel Operational
24sessions Operational
90 days ago
100.0 % uptime
Today
Instance ? Operational
90 days ago
100.0 % uptime
Today
Data API Operational
90 days ago
100.0 % uptime
Today
Keeper API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[OPERATOR MAINTENANCE] United States - 10DLC MMS Apr 26, 2025 09:00-12:00 CEST

Impact: SMS delivery interruption
Details: Planned maintenance may interrupt 10DLC MMS message delivery. During this maintenance window, we recommend limiting messages sent to avoid potential delivery issues.
Posted on Apr 26, 2025 - 01:04 CEST

[OPERATOR MAINTENANCE] United States - 10DLC MMS Apr 29, 2025 08:00-11:00 CEST

Impact: SMS delivery interruption
Details: Planned maintenance may interrupt 10DLC MMS message delivery. During this maintenance window, we recommend limiting messages sent to avoid potential delivery issues.
Posted on Apr 09, 2025 - 22:06 CEST

[OPERATOR MAINTENANCE] United States and Canada - Toll Free SMS and MMS May 1, 2025 05:00-09:00 CEST

Impact: SMS delivery interruption
Details: Planned maintenance may interrupt Toll Free SMS and MMS message delivery. During this maintenance window, we recommend limiting messages sent to avoid potential delivery issues.
Posted on Apr 09, 2025 - 22:15 CEST

[OPERATOR MAINTENANCE] United States and Canada - 10DLC MMS May 6, 2025 09:00-12:00 CEST

Impact: SMS delivery interruption
Details: Planned maintenance may interrupt 10DLC MMS message delivery. During this maintenance window, we recommend limiting messages sent to avoid potential delivery issues.
Posted on Apr 10, 2025 - 23:15 CEST

[OPERATOR MAINTENANCE] United States and Canada - 10DLC MMS May 7, 2025 09:00-12:00 CEST

Impact: SMS delivery interruption
Details: Planned maintenance may interrupt 10DLC MMS message delivery. During this maintenance window, we recommend limiting messages sent to avoid potential delivery issues.
Posted on Apr 10, 2025 - 23:16 CEST

[OPERATOR MAINTENANCE] Singapore - Singtel May 19, 2025 19:00-23:00 CEST

Impact: SMS delivery interruption
Details: Planned maintenance may interrupt SMS message delivery. During this maintenance window, we recommend limiting messages sent to avoid potential delivery issues.
Posted on Apr 17, 2025 - 21:59 CEST
Apr 26, 2025

No incidents reported today.

Apr 25, 2025
Failed to send messages
Resolved - From 8:21 UTC and 9:01 UTC on April 25 messages sent from the support platform to mail boxes hosted by gmail and probably other providers failed to deliver.
This was due to a duplicated email header (Message-ID 550-5.7.1) being set.

This only affected outgoing messages from the support (was Inbox) platform. Campaigns and other outgoing emails were not impacted.

The error was corrected by the team and messages got delivered again.
Apr 25, 09:00 CEST
Apr 24, 2025
Maintenance window China- All networks
Completed - The scheduled maintenance has been completed.
Apr 24, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 21:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Apr 23, 23:15 CEST
Scheduled - Impact: SMS delivery delays
Details: Planned maintenance may increase processing times for [10DLC] [Toll-Free] [Short Code] SMS delivery receipts. Delivery receipts may be delayed. Messages will continue to be delivered during the maintenance window.
Apr 23, 23:14 CEST
[OPERATOR MAINTENANCE] United States - 10DLC SMS
Completed - The scheduled maintenance has been completed.
Apr 24, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 04:00 CEST
Scheduled - Impact: SMS delivery interruption
Details: Planned maintenance may interrupt 10DLC SMS message delivery. During this maintenance window, we recommend limiting messages sent to avoid potential delivery issues.
Apr 12, 01:51 CEST
[OPERATOR MAINTENANCE] United States and Canada - Toll Free SMS and MMS
Completed - The scheduled maintenance has been completed.
Apr 24, 09:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 05:00 CEST
Scheduled - Impact: SMS delivery interruption
Details: Planned maintenance may interrupt Toll Free SMS and MMS message delivery. During this maintenance window, we recommend limiting messages sent to avoid potential delivery issues.
Apr 9, 22:13 CEST
SMS delivery delays - Mexico- Mexico 334050
Completed - The scheduled maintenance has been completed.
Apr 24, 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 00:00 CEST
Scheduled - We are experiencing delays with [10DLC] [Toll-Free] [Short Code] SMS message delivery. Our teams are actively working with the operator to resolve this issue.
Apr 22, 00:20 CEST
Apr 23, 2025
SMS delivery interruption - United States - T-Mobile
Resolved - The delivery interruption affecting 10DLC SMS messages has been resolved, and the service has returned to normal.
Apr 23, 18:52 CEST
Identified - We are experiencing a service interruption affecting 10DLC SMS message delivery. Our teams are actively working with the operator to resolve this issue.
Apr 23, 06:12 CEST
Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
[OPERATOR MAINTENANCE] United States and Canada - Toll Free SMS and MMS
Completed - The scheduled maintenance has been completed.
Apr 17, 09:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 05:00 CEST
Scheduled - Impact: SMS delivery interruption
Details: Planned maintenance may interrupt Toll Free SMS and MMS message delivery. During this maintenance window, we recommend limiting messages sent to avoid potential delivery issues.
Apr 9, 22:11 CEST
Apr 16, 2025

No incidents reported.

Apr 15, 2025
[OPERATOR MAINTENANCE] United States - Toll Free MMS
Completed - The scheduled maintenance has been completed.
Apr 15, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 08:00 CEST
Scheduled - Impact: SMS delivery interruption
Details: Planned maintenance may interrupt Toll Free MMS message delivery. During this maintenance window, we recommend limiting messages sent to avoid potential delivery issues.
Apr 9, 21:51 CEST
Apr 14, 2025
CSV imports screen for Contacts appears to get stuck on the "Finish" step
Resolved - This incident has been resolved.
Apr 14, 20:07 CEST
Identified - We've identified a UI bug that in some instances prevents customers from being moved to the next screen after clicking the "Finish" button. The bug only impacts the UI from advancing to the completed step; the import is actually triggered and being processed in the background. Going to "Contacts > Data Management > Imports" should let customers see that the import has actually started. We will update this page again once the UI bug has been fixed and deployed.
Apr 11, 18:27 CEST
Investigating - Import CSV for contacts isn't working as expected.

We are investigating the situation and we will provide an update as soon as we have additional information.
Apr 11, 17:36 CEST
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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