Resolved -
There have been no additional latency issues after the 40min period reported at the start of this incident. As of Friday Oct 25th, we have followed up with customers we believe may have been impacted with increased errors. We don't anticipate recurrence of this issue.
Oct 28, 17:14 CET
Investigating -
We experienced an temporary increase in latency of journey execution from ~08:25 - 09:05 GMT. Latency has returned to normal, but during this period we also observed an increase in journey errors. We are investigating the scope of customers impacted by the errors as well as which journeys can be retried automatically
Oct 23, 14:04 CEST
Completed -
The scheduled maintenance has been completed.
Oct 20, 22:30 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 22:00 CEST
Scheduled -
Scheduled database maintenance is planned to enhance overall performance.
During the maintenance window, outbound messaging and message status updates will be temporarily unavailable on Inbox, Omnichannel Widget, Conversations API, and any Flows powered by the Conversations API. Inbound messages on these services may experience delays.
No messages will be lost during this period, and normal service will resume once the maintenance is complete. Other services will not be impacted, including SMS, Voice, and Dashboard functionality.
Oct 9, 18:41 CEST
Resolved -
This incident has been resolved.
Oct 15, 17:36 CEST
Update -
All services are operational. We continue to monitor for any further issues.
Oct 15, 17:27 CEST
Monitoring -
A fix has been implemented, and we are currently monitoring the results. Some customers in US-West may experience delays in email delivery starting from 14:28 UTC.
Oct 15, 17:15 CEST
Update -
We are continuing to investigate this issue.
Oct 15, 17:03 CEST
Investigating -
We are currently experiencing issues with email delivery in us-west-2 and are actively investigating the problem. We will provide updates as soon as more information is available.
Oct 15, 16:47 CEST