Resolved -
A patch has been deployed and this issue is resolved.
Apr 24, 21:30 CEST
Identified -
We have identified the cause of this issue and are generating a software patch. This is impacting email templates that have embedded static products.
Apr 24, 21:00 CEST
Investigating -
We are currently investigating an issue where embedded catalog products are not displaying in sent emails.
Apr 24, 20:34 CEST
Resolved -
This incident has been resolved.
Apr 24, 19:09 CEST
Investigating -
We are currently investigating an issue with cloning WhatsApp & SMS campaigns. This issue does not affect Email campaigns.
Apr 24, 18:09 CEST
Resolved -
A software fix has been deployed for this issue.
Apr 19, 18:41 CEST
Identified -
Our engineers have identified the cause of the issue and are working on releasing a fix.
Apr 19, 14:41 CEST
Update -
A few clients have identified an issue with sending SMS campaigns while using "Automatic sender selection". Those clients were able to send campaigns by disabling "Automatic Sender selection".
Our engineering teams continuing to investigate this issue.
Apr 18, 22:39 CEST
Investigating -
We are currently investigating an issue where SMS Campaigns using navigator are failing.
Apr 18, 20:30 CEST