Delays in WhatsApp messages containing media

Incident Report for Bird

Resolved

This incident has been resolved. All WhatsApp media messages are processing without delays.

Posted Apr 20, 2022 - 08:43 CEST

Monitoring

We have fixed the issue causing the delays and all WhatsApp media messages are processing without delays.

Posted Apr 20, 2022 - 08:24 CEST

Identified

We have identified the cause of the delayed WhatsApp media messages and we are actively working on a fix.

Posted Apr 20, 2022 - 08:16 CEST

Investigating

We are currently investigating delays in a portion of WhatsApp messages which contain media. WhatsApp messages that are only text-based are not impacted.

Posted Apr 20, 2022 - 07:47 CEST

This incident affected: Connectivity Platform (WhatsApp Channel).