Resolved -
This issue has been resolved.
Jul 23, 19:38 CEST
Identified -
The cause of this issue has been identified and an update is being created.
Jul 23, 19:12 CEST
Investigating -
We are currently investigating an issue with the Inbox Agent Insights Live Monitoring Reports not being available. This is only impacting the analytics/reporting on Inbox, Inbox functionality is not impacted.
Jul 23, 17:35 CEST
Resolved -
Our engineering team has deployed a fix and confirmed that the issue is resolved. We apologise for any inconvenience this may have caused.
Jul 23, 17:14 CEST
Identified -
Our engineering team is actively working on a fix to mitigate this incident. Currently, only a small subset of campaigns is affected, and customers are experiencing failures when running these campaigns.
Jul 23, 17:03 CEST