AI Agents: Some agents losing context about current conversation
Monitoring - We have implemented a mitigation that significantly reduces the likelihood of this issue occurring. While we continue to monitor the situation and develop a permanent solution, early indicators suggest the mitigation is effective. If you experience any unexpected behavior, please contact our support team.
May 28, 2025 - 18:00 CEST
Investigating - We are currently investigating reports that some AI Agents are experiencing unexpected behaviors, including instances where agents lose context about current conversation progress and/or enter loops with identical responses. We have identified an initial mitigation, and are working to identify the root cause and implement a permanent solution.
May 27, 2025 - 15:48 CEST
10DLC SMS linking/activating - United States - All Operators
Investigating - We are experiencing issues with linking and activating 10DLC numbers to campaigns. Our teams are working to resolve this issue.
Jun 11, 2025 - 11:02 CEST
Uptime over the past 90 days. View historical uptime.
Site - bird.com ? Operational
90 days ago
99.98 % uptime
Today
CRM Degraded Performance
90 days ago
100.0 % uptime
Today
Dashboard - app.bird.com Operational
90 days ago
100.0 % uptime
Today
AI Hub - Europe Degraded Performance
AI Hub - US (West) Degraded Performance
AI Hub - Asia (India) Degraded Performance
Analytics - Europe Operational
Analytics - US (West) Operational
Analytics - Asia (India) Operational
Campaigns - Europe Operational
Campaigns - US (West) Operational
Campaigns - Asia (India) Operational
Channels - Europe Operational
Channels - US (West) Operational
Channels - Asia (India) Operational
Content (Products, Templates) - Europe Operational
90 days ago
100.0 % uptime
Today
Content (Products, Templates) - US (West) Operational
90 days ago
100.0 % uptime
Today
Content (Products, Templates) - Asia (India) Operational
90 days ago
100.0 % uptime
Today
Connectors - Europe Operational
Connectors - US (West) Operational
Connectors - Asia (India) Operational
Contacts - Europe Operational
Contacts - US (West) Operational
Contacts - Asia (India) Operational
Chat Widget - Europe Operational
90 days ago
100.0 % uptime
Today
Chat Widget - US (West) Operational
90 days ago
100.0 % uptime
Today
Chat Widget - Asia (India) Operational
90 days ago
100.0 % uptime
Today
Flows - Europe Operational
Flows - US (West) Operational
Flows - Asia (India) Operational
Inbox - Europe Operational
Inbox - US (West) Operational
Inbox - Asia (India) Operational
Journey - Europe Operational
Journey - US (West) Operational
Journey - Asia (India) Operational
Organizations (Billing, IAM, Settings, Wallets) - Europe Operational
Organizations (Billing, IAM, Settings, Wallets) - US (West) Operational
Organizations (Billing, IAM, Settings, Wallets) - Asia (India) Operational
Payments - Card - Europe Operational
Payments - Card - US (West) Operational
Payments - Card - Asia (India) Operational
Payments - Pay - Europe Operational
Payments - Pay - US (West) Operational
Payments - Pay - Asia (India) Operational
Connectivity Platform ? Degraded Performance
90 days ago
100.0 % uptime
Today
Dashboard - dashboard.messagebird.com Operational
90 days ago
100.0 % uptime
Today
SMS - Connectivity - APAC Operational
SMS - Connectivity - EMEA Operational
SMS - Connectivity - LATAM Operational
SMS - Connectivity - NORAM Degraded Performance
Voice - Connectivity - Global Operational
SMS - API ? Operational
SMS - SMPP - EU - SMPP01 Operational
SMS - SMPP - EU - SMPP02 Operational
SMS - SMPP - EU - SMPP03 Operational
SMS - SMPP - APAC Operational
SMS - API V1 ? Operational
SMS - Mail to SMS Relay Service Operational
Voice - API Operational
Voice - SIP Trunking Operational
Inbox Operational
Flow Builder Operational
Omnichannel Chat Widget Operational
Numbers - API ? Operational
Conversations - API Operational
Messaging - API Operational
Email Channel Operational
WhatsApp Channel Operational
24sessions Operational
90 days ago
100.0 % uptime
Today
Instance ? Operational
90 days ago
100.0 % uptime
Today
Data API Operational
90 days ago
100.0 % uptime
Today
Keeper API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[OPERATOR MAINTENANCE] [Pakistan] - [Telenor 41006] Jun 20, 2025 00:00-04:00 CEST

Impact: SMS delivery interruption
Details: Planned maintenance may interrupt SMS message delivery. During this maintenance window, we recommend limiting messages sent to avoid potential delivery issues.
Posted on Jun 17, 2025 - 13:11 CEST

OPERATOR MAINTENANCE - Singapore M1 (52503) - SMS delivery interruption Jun 23, 2025 20:00-23:00 CEST

Date: 24.06.2025.
Time: 0200hrs to 0500hrs (GMT +8)
Description: software upgrade.
Impact: SMS traffic for M1 inbound and outbound subscribers may be affected.
Posted on Jun 13, 2025 - 10:19 CEST
Jun 19, 2025

No incidents reported today.

Jun 18, 2025
OPERATOR MAINTENANCE - Singapore M1 (52503) - SMS delivery interruption
Completed - The scheduled maintenance has been completed.
Jun 18, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 20:00 CEST
Scheduled - Date: 19.06.2025.
Time: 0200hrs to 0500hrs (GMT +8)
Description: software upgrade.
Impact: SMS traffic for M1 inbound and outbound subscribers may be affected.
Jun 13, 10:19 CEST
Delay in WhatsApp template approvals
Resolved - This incident has been resolved. WhatsApp message template approvals are now processing normally, and the backlog of pending templates has been cleared.
If you continue to experience any issues with template approvals, please contact our support team.
Jun 18, 15:12 CEST
Monitoring - Meta has resolved the underlying issue affecting new WhatsApp message template approvals. Templates created after this fix should process normally.
Meta is now working through the backlog of pending templates and expects to complete review of all outstanding submissions within the next 24 hours. For templates created on June 13th that have been pending for more than 24 hours, please raise a support ticket.
We are continuing to monitor to ensure full resolution and will provide a final update once confirmed.
Jun 13, 13:32 CEST
Identified - We continue to work closely with Meta to address the WhatsApp message template approval delays. Meta's engineering team is actively investigating the root cause, and our teams are in regular contact to expedite resolution.
For urgent approvals, contact our support team to initiate manual processing.
Jun 12, 18:27 CEST
Investigating - We are aware of an issue where WhatsApp message templates are experiencing delayed approvals from Meta. We are in contact with Meta to resolve the issue.
Jun 11, 12:51 CEST
Jun 17, 2025

No incidents reported.

Jun 16, 2025
OPERATOR MAINTENANCE - Singapore M1 (52503) - SMS delivery interruption
Completed - The scheduled maintenance has been completed.
Jun 16, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 20:00 CEST
Update - Date: 17.06.2025.
Time: 0100hrs to 0600hrs (GMT +8)
Description: software upgrade.
Impact: SMS traffic for M1 inbound and outbound subscribers may be affected.
Jun 16, 21:00 CEST
Scheduled - Date: 17.06.2025.
Time: 0200hrs to 0500hrs (GMT +8)
Description: software upgrade.
Impact: SMS traffic for M1 inbound and outbound subscribers may be affected.
Jun 13, 10:19 CEST
Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
Jun 12, 2025
SMS service is experiencing problems
Resolved - This incident has been resolved.
Jun 12, 22:47 CEST
Monitoring - The situation is recovering; We're monitoring the platform.
Jun 12, 20:58 CEST
Identified - Since 17:55 UTC, there has been a degradation for the following services (at the connectivity platform: services and API's on *.messagebird.com domain):
- Delay in SMS Statistics; SMS deliverability is NOT impacted.
- Intermittent errors and delays while sending and processing messages to WhatsApp;
Jun 12, 20:38 CEST
Investigating - We are currently observing issues with our SMS (API, SMPP, Mail-to-SMS) and Conversations (WhatsApp) services on our Connectivity Platform.

We are investigating the situation and will provide an update as soon as we have more information
Jun 12, 20:26 CEST
Jun 11, 2025
Jun 10, 2025
SMS delivery delays - Azerbaijan Naxtel 400006
Resolved - The delivery delays affecting SMS messages have been resolved, and the service has returned to normal.
Jun 10, 08:27 CEST
Identified - We are experiencing delays with [10DLC] [Toll-Free] [Short Code] SMS message delivery. Our teams are actively working with the operator to resolve this issue.
May 7, 21:04 CEST
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

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