Completed -
The scheduled maintenance has been completed.
Oct 20, 22:30 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 22:00 CEST
Scheduled -
Scheduled database maintenance is planned to enhance overall performance.
During the maintenance window, outbound messaging and message status updates will be temporarily unavailable on Inbox, Omnichannel Widget, Conversations API, and any Flows powered by the Conversations API. Inbound messages on these services may experience delays.
No messages will be lost during this period, and normal service will resume once the maintenance is complete. Other services will not be impacted, including SMS, Voice, and Dashboard functionality.
Oct 9, 18:41 CEST
Resolved -
This incident has been resolved.
Oct 15, 17:36 CEST
Update -
All services are operational. We continue to monitor for any further issues.
Oct 15, 17:27 CEST
Monitoring -
A fix has been implemented, and we are currently monitoring the results. Some customers in US-West may experience delays in email delivery starting from 14:28 UTC.
Oct 15, 17:15 CEST
Update -
We are continuing to investigate this issue.
Oct 15, 17:03 CEST
Investigating -
We are currently experiencing issues with email delivery in us-west-2 and are actively investigating the problem. We will provide updates as soon as more information is available.
Oct 15, 16:47 CEST