Resolved -
After considerable monitoring, we're confident this incident is fully resolved.
Dec 4, 16:28 CET
Monitoring -
The deployments have completed and we are no longer seeing any errors, we will continue monitoring before closing the incident.
Dec 4, 12:25 CET
Update -
We have identified the issue and a deploy to mitigate the issue is underway. We expect service to be be restored within the next few minutes.
Dec 4, 12:19 CET
Identified -
The Channels service is experiencing a disruption in service that is impacting its ability to accept new messages. Customers may notice failures in campaigns, journeys/flows, as well as in Inbox when attempting to send outgoing messages. We are actively working to mitigate the issue, and will post another update within 15 minutes.
Dec 4, 11:58 CET
Resolved -
The delivery interruption affecting SMS messages has been resolved, and the service has returned to normal.
Dec 3, 11:58 CET
Identified -
We are experiencing a service interruption affecting SMS message delivery. The incident started on December 3, 2024, at 07:56 CET. Our teams are actively working with the operator to resolve this issue.
Dec 3, 11:04 CET
Resolved -
The incident is resolved. No messages or units-of-work were lost. All delays are now resolved.
Nov 27, 11:06 CET
Monitoring -
We have mitigated the issue and are monitoring the situation. No messages and units-of-work have been lost. Flows invocations are being processed.
Nov 27, 10:33 CET
Identified -
We have identified the root cause and are mitigating the cause. No messages are lost.
Nov 27, 10:03 CET
Investigating -
We are investigating possible delays in Flows invocations. No messages are lost.
Nov 27, 09:46 CET
Resolved -
Resolved - This incident has been resolved. The segment limitation functionality has been restored and is operating normally. During the incident period (09:56-11:25 AM CET), some campaigns may have exceeded their configured recipient limits. We will be conducting a detailed review to prevent similar situations in the future. Nov 22, 11:25 CET
Monitoring - Our engineering team has deployed a fix and is monitoring all campaign delivery systems to ensure proper segment limitation enforcement. Initial metrics show normal operation. Nov 22, 11:00 CET
Identified - Our engineering team has identified the root cause related to recent campaign functionality improvements and is working on deploying a fix. Containment measures remain in place. Nov 22, 10:22 CET
Investigating - We are investigating an issue with our campaign delivery system's segment limitation controls. Some campaigns may be exceeding configured recipient limits. Our engineering team has implemented immediate containment measures. Nov 22, 10:00 CET
Nov 22, 10:00 CET