10DLC SMS number provisioning delays - United States
Identified - We are experiencing delays with 10DLC number provisioning. Our teams are working to restore normal processing times.
Mar 14, 2025 - 22:46 CET
SMS delivery interruption - Angola - Africell 63105
Identified - We are experiencing a service interruption affecting SMS message delivery. Our teams are actively working with the operator to resolve this issue.
Mar 13, 2025 - 00:35 CET
Uptime over the past 90 days. View historical uptime.
Site - bird.com ? Operational
90 days ago
100.0 % uptime
Today
CRM Operational
90 days ago
100.0 % uptime
Today
Dashboard - app.bird.com Operational
90 days ago
100.0 % uptime
Today
AI Hub - Europe Operational
AI Hub - US (West) Operational
AI Hub - Asia (India) Operational
Analytics - Europe Operational
Analytics - US (West) Operational
Analytics - Asia (India) Operational
Campaigns - Europe Operational
Campaigns - US (West) Operational
Campaigns - Asia (India) Operational
Channels - Europe Operational
Channels - US (West) Operational
Channels - Asia (India) Operational
Content (Products, Templates) - Europe Operational
90 days ago
100.0 % uptime
Today
Content (Products, Templates) - US (West) Operational
90 days ago
100.0 % uptime
Today
Content (Products, Templates) - Asia (India) Operational
90 days ago
100.0 % uptime
Today
Connectors - Europe Operational
Connectors - US (West) Operational
Connectors - Asia (India) Operational
Contacts - Europe Operational
Contacts - US (West) Operational
Contacts - Asia (India) Operational
Chat Widget - Europe Operational
90 days ago
100.0 % uptime
Today
Chat Widget - US (West) Operational
90 days ago
100.0 % uptime
Today
Chat Widget - Asia (India) Operational
90 days ago
100.0 % uptime
Today
Flows - Europe Operational
Flows - US (West) Operational
Flows - Asia (India) Operational
Inbox - Europe Operational
Inbox - US (West) Operational
Inbox - Asia (India) Operational
Journey - Europe Operational
Journey - US (West) Operational
Journey - Asia (India) Operational
Organizations (Billing, IAM, Settings, Wallets) - Europe Operational
Organizations (Billing, IAM, Settings, Wallets) - US (West) Operational
Organizations (Billing, IAM, Settings, Wallets) - Asia (India) Operational
Payments - Card - Europe Operational
Payments - Card - US (West) Operational
Payments - Card - Asia (India) Operational
Payments - Pay - Europe Operational
Payments - Pay - US (West) Operational
Payments - Pay - Asia (India) Operational
Connectivity Platform ? Operational
90 days ago
100.0 % uptime
Today
Dashboard - dashboard.messagebird.com Operational
90 days ago
100.0 % uptime
Today
SMS - Connectivity - APAC Operational
SMS - Connectivity - EMEA Operational
SMS - Connectivity - LATAM Operational
SMS - Connectivity - NORAM Operational
Voice - Connectivity - Global Operational
SMS - API ? Operational
SMS - SMPP - EU - SMPP01 Operational
SMS - SMPP - EU - SMPP02 Operational
SMS - SMPP - EU - SMPP03 Operational
SMS - SMPP - APAC Operational
SMS - API V1 ? Operational
SMS - Mail to SMS Relay Service Operational
Voice - API Operational
Voice - SIP Trunking Operational
Inbox Operational
Flow Builder Operational
Omnichannel Chat Widget Operational
Numbers - API ? Operational
Conversations - API Operational
Messaging - API Operational
Email Channel Operational
WhatsApp Channel Operational
24sessions Operational
90 days ago
100.0 % uptime
Today
Instance ? Operational
90 days ago
100.0 % uptime
Today
Data API Operational
90 days ago
100.0 % uptime
Today
Keeper API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
[OPERATOR MAINTENANCE] United States - Verizon Mar 18, 2025 05:00-09:00 CET
Impact: SMS delivery interruption
Details: Planned maintenance may interrupt 10DLC SMS message delivery. During this maintenance window, we recommend limiting messages sent to avoid potential delivery issues.
Posted on Mar 13, 2025 - 00:44 CET
[OPERATOR MAINTENANCE] United States Toll-Free Mar 18, 2025 07:00-12:00 CET
Impact: SMS delivery interruption
Details: Planned maintenance may interrupt Toll-Free SMS message delivery. During this maintenance window, we recommend limiting messages sent to avoid potential delivery issues.
Posted on Mar 10, 2025 - 23:55 CET
[OPERATOR MAINTENANCE] Canada - Bell Mobility 302610, 302640 Mar 18, 2025 08:00-12:00 CET
Impact: SMS delivery interruption
Details: Planned maintenance may interrupt Toll-Free SMS message delivery. During this maintenance window, we recommend limiting messages sent to avoid potential delivery issues.
Posted on Mar 11, 2025 - 21:07 CET
[OPERATOR MAINTENANCE] United States Toll-Free Mar 19, 2025 07:00-12:00 CET
Impact: SMS delivery interruption
Details: Planned maintenance may interrupt Toll-Free SMS message delivery. During this maintenance window, we recommend limiting messages sent to avoid potential delivery issues.
Posted on Mar 10, 2025 - 23:54 CET
OPERATOR MAINTENANCE - Singapore M1 (52503) - SMS delivery interruption Mar 19, 2025 18:00-23:00 CET
Impact: SMS and Voice delivery interruption
Details: Planned maintenance may interrupt SMS and Voice message delivery.
During this maintenance window, we recommend limiting messages sent to avoid potential delivery issues.
Posted on Mar 19, 2025 - 18:00 CET
[OPERATOR MAINTENANCE] United States and Canada MMS Mar 25, 2025 05:00-12:00 CET
Impact: SMS delivery interruption
Details: Planned maintenance may interrupt Toll-Free MMS message delivery. During this maintenance window, we recommend limiting messages sent to avoid potential delivery issues.
Posted on Mar 10, 2025 - 23:25 CET
[OPERATOR MAINTENANCE] United States and Canada MMS Mar 26, 2025 05:00-12:00 CET
Impact: SMS delivery interruption
Details: Planned maintenance may interrupt Toll-Free MMS message delivery. During this maintenance window, we recommend limiting messages sent to avoid potential delivery issues.
Posted on Mar 10, 2025 - 23:27 CET
[OPERATOR MAINTENANCE] United States and Canada - MMS Mar 27, 2025 05:00-12:00 CET
Impact: SMS delivery interruption
Details: Planned maintenance may interrupt Toll-Free MMS message delivery. During this maintenance window, we recommend limiting messages sent to avoid potential delivery issues.
Posted on Mar 10, 2025 - 23:28 CET
Past Incidents
Mar 15, 2025

No incidents reported today.

Mar 14, 2025
Connectivity Platform: Email to SMS delivery is interrupted
Resolved - Service has been fully restored. From 8:22 - 13:35UTC today we were not serving mail2sms traffic, due to a formatting issue while cycling SSL certificates. We do not expect this to an issue going forward.
Mar 14, 14:53 CET
Investigating - We are investigating a disruption in service availability for the Mail to SMS Relay Service.
Mar 14, 14:25 CET
[OPERATOR MAINTENANCE] United States - Verizon
Completed - The scheduled maintenance has been completed.
Mar 14, 11:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 03:00 CET
Scheduled - Impact: SMS delivery interruption
Details: Planned maintenance may interrupt Toll-Free MMS message delivery. During this maintenance window, we recommend limiting messages sent to avoid potential delivery issues.
Mar 13, 00:25 CET
Mar 13, 2025
[OPERATOR MAINTENANCE] United States - T-Mobile
Completed - This maintenance has been cancelled.
Mar 13, 00:32 CET
Update - We will be undergoing scheduled maintenance during this time.
Mar 13, 00:32 CET
Scheduled - This maintenance has been cancelled.

Impact: SMS delivery interruption
Details: Planned maintenance may interrupt 10DLC and Toll-Free SMS/MMS message delivery. During this maintenance window, we recommend limiting messages sent to avoid potential delivery issues.
Mar 10, 23:37 CET
Mar 12, 2025
[OPERATOR MAINTENANCE] United States - T-Mobile
Completed - The scheduled maintenance has been completed.
Mar 12, 13:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 03:00 CET
Scheduled - Impact: SMS delivery interruption
Details: Planned maintenance may interrupt 10DLC and Toll-Free SMS/MMS message delivery. During this maintenance window, we recommend limiting messages sent to avoid potential delivery issues.
Mar 10, 23:21 CET
Mar 11, 2025

No incidents reported.

Mar 10, 2025
10DLC SMS campaign registration or number provisioning delays
Resolved - The 10DLC campaign registration or number provisioning delays have been resolved, and service has returned to normal.
Mar 10, 23:19 CET
Identified - We are experiencing delays with 10DLC campaign registration and number provisioning. Our teams are working to restore normal processing times.
Start time: 27.02.2025 22:25 CET
Feb 28, 11:01 CET
SMS delivery interruption - United Kingdom - Lycamobile 23426
Resolved - The delivery interruption affecting SMS messages has been resolved, and the service has returned to normal.
Mar 10, 17:30 CET
Flows: Transient failures in us-west-1
Resolved - There were transient+temporary failures for small number of Flow runs in us-west-1 due to load, on March 10 09:31 - 10:04GMT. Impacted runs will have a status of "Error" and details similar to "flow run had an unrecoverable error". These runs can be retried using the "Retry retryable runs" button near the top right of the Flow > Logs screen.
Mar 10, 10:30 CET
Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025
Campaigns with specific Segmentation failing to send
Resolved - The issue has been identified and resolved. Campaigns executed between 2025-03-06T13:00 GMT and 2025-03-07T14:30GMT could have been impacted due to a flaw in the segmentation engine when resolving campaign audiences. Failed campaigns can be retried at this time and should execute without issue.
Mar 7, 16:24 CET
Investigating - We are investigating failing of Marketing Campaigns configured with specific Segmentation rules.
Mar 7, 10:44 CET
Mar 6, 2025
10DLC SMS campaign registration or number provisioning interruption
Resolved - This incident has been resolved.
Mar 6, 14:51 CET
Investigating - Impact: 10DLC SMS campaign registration or number provisioning interruption
Details: Planned maintenance may interrupt 10DLC campaign registration or number provisioning processing. During this maintenance window, we recommend limiting 10DLC campaign registration or number provisioning to avoid provisioning issues.
Start time: 6.3.2025 13:00 CET
End time: 6.3.2025 15:00 CET
Mar 6, 13:41 CET
Mar 5, 2025
SMS delivery delays - United States - US Cellular 311220
Resolved - The delivery delays affecting Toll-Free MMS messages have been resolved, and the service has returned to normal.
Mar 5, 15:00 CET
Mar 4, 2025
[OPERATOR MAINTENANCE] United States - T-Mobile
Completed - The scheduled maintenance has been completed.
Mar 4, 13:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 09:00 CET
Scheduled - Impact: SMS/MMS delivery interruption
Details: Planned maintenance may interrupt Toll Free SMS/MMS message delivery. During this maintenance window, we recommend limiting messages sent to avoid potential delivery issues.
Mar 3, 23:44 CET
Mar 3, 2025

No incidents reported.

Mar 2, 2025

No incidents reported.

Mar 1, 2025

No incidents reported.

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