Validation errors for messaging new contacts via Channels and Navigator API

Incident Report for Bird

Resolved

This incident has been resolved.
Posted Dec 11, 2024 - 15:41 CET

Investigating

Between 13:40 UTC and 14:00 UTC, messages sent to new contacts via the Channels or Navigator API would have encountered a validation error. Messages sent to existing contacts were unaffected, as were messages sent using our Campaign suite.

Our engineering team has implemented a fix and confirmed that everything is fully operational. We apologise for any inconvenience this may have caused.
Posted Dec 11, 2024 - 15:41 CET
This incident affected: Engagement Platform / CRM (Channels - Europe, Channels - US (West), Channels - Asia (India)).