Delays on Whatsapp outbound media messages

Incident Report for Bird

Resolved

The incident has been mitigated. We apologise for any inconvenience this may have caused

Posted Dec 12, 2021 - 08:07 CET

Update

We are continuing to monitor for any further issues.

Posted Dec 12, 2021 - 08:06 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 12, 2021 - 07:37 CET

Update

The majority of the messages have been now processed, currently, we are only observing a delay for a very small subset of the traffic. Our team keeps working on mitigation this issue.

Posted Dec 12, 2021 - 07:32 CET

Investigating

We are currently investigating an issue that is causing delays to Whatsapp outbound media messages.

Posted Dec 12, 2021 - 07:07 CET

This incident affected: Connectivity Platform (Conversations - API, WhatsApp Channel).