Increased delivery latency for SMS service

Incident Report for Bird

Resolved

This incident has been resolved.
Posted Oct 04, 2026 - 18:13 CEST

Monitoring

The situation has improved since 3:30 PM UTC. We are monitoring the services.
Posted Oct 04, 2026 - 17:41 CEST

Investigating

Since 2:55 PM UTC, we are experiencing increased latency with our SMS service (API, SMPP, Mail to SMS).

We are investigating the issue and will provide an update as soon as we have more information.
Posted Oct 04, 2026 - 17:27 CEST
This incident affected: Connectivity Platform (SMS - API, SMS - SMPP - EU - SMPP01, SMS - SMPP - EU - SMPP02, SMS - SMPP - EU - SMPP03, SMS - API V1, SMS - Mail to SMS Relay Service) and Engagement Platform / CRM (Channels - Europe, Channels - US (West), Channels - Asia (India)).