Engagement Platform: Contact/Audience data maybe be out of sync

Incident Report for Bird

Resolved

We've discovered that determining the list of impacted customers will take quite a bit more time, and because the issue is no longer occurring we are closing this incident. We will coordinate with support staff to reach out to impacted customers.

Posted Jan 05, 2024 - 16:13 CET

Identified

We have confirmed that the failures were limited to a few days in December, and the situation is NOT ongoing. We are still investigating root cause and customers impacted.

Posted Jan 05, 2024 - 15:24 CET

Investigating

We've observed errors in the data synchronization process for Contact/Audience data. Since Dec 21st there have been errors indicating intermittent failures in the data synchronization pipeline. We're still investigating root cause, as well as start date and customers+records impacted.

Posted Jan 05, 2024 - 13:31 CET