Processing times for all Flows in all regions are now back to normal.
Posted Aug 29, 2024 - 14:17 CEST
Monitoring
We are continuing to monitor the processing of the queues for Flows in the EU region.
Posted Aug 29, 2024 - 13:52 CEST
Identified
We have observed a delay in processing for Flows in the EU region only, and expect it to be resolved in ~1 hour. All other regions are unaffected.
Flows (in the EU region) with "batch" style triggers are delayed (ie contact updates, segments, webhooks, Inbox comments, etc), however NO invocations are being lost/dropped. In the UI this would appear as flows being "stuck" in processing. We have added additional processing resources and expect the delay to be resolved within ~1 hour. All invocations will be completed, no data/task loss is occurring.
Flows with real time triggers (triggers directly tied to message processing) have no delay.
Posted Aug 29, 2024 - 13:20 CEST
This incident affected: Engagement Platform / CRM (Flows - Europe).
