SMS service is experiencing problems

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Aug 24, 2020 - 21:16 CEST

Monitoring

Inbound SMS processing is now fully back to normal, we identified the root cause of the degradation and rolled out a patch. We are now monitoring the situation.

Posted Aug 24, 2020 - 20:58 CEST

Identified

A ±30% of Inbound SMS has been delayed for a period of ±30 minutes, between 18:14 UTC to 18:43 UTC, all Inbound SMS has been delivered after that period.

Posted Aug 24, 2020 - 20:50 CEST

Investigating

We are currently observing problems with our SMS (API, SMPP, Mail to SMS) service.

We are investigating the situation and we will provide an update as soon as we have additional information.

Posted Aug 24, 2020 - 20:14 CEST

This incident affected: Connectivity Platform (SMS - API, SMS - SMPP - EU - SMPP01, SMS - SMPP - EU - SMPP02, SMS - SMPP - EU - SMPP03, SMS - API V1, SMS - Mail to SMS Relay Service).