Engagement platform email creation failures and delays in processing incoming email for a short period

Incident Report for Bird

Resolved

This incident has been resolved.

Email delivery in Engagement Platform was temporarily affected, impacting a small segment of our traffic. All records have been successfully replayed, ensuring the delivery of emails. Affected customers may notice delays in delivery and status updates for emails sent between 13:04 UTC to 14:20 UTC on the Engagement Platform.

Posted Nov 23, 2023 - 19:29 CET

Investigating

From 13:04 UTC to 14:20 UTC, customers trying to create a new email channel may have encountered an error. The issue has now been resolved. During this timeframe, emails received on the Engagement platform were queued. Our engineering team is currently addressing this issue.

Posted Nov 23, 2023 - 16:56 CET

This incident affected: Connectivity Platform (Email Channel).