Elevated errors in the Conversations API and Inbox

Incident Report for Bird

Resolved

This incident is now considered resolved.

Posted Dec 11, 2020 - 22:04 CET

Monitoring

We have mitigated the issue and now are monitoring the situation.

Posted Dec 11, 2020 - 21:47 CET

Update

Bottleneck in a database. Investigation is undergoing.

Posted Dec 11, 2020 - 20:50 CET

Update

We are continuing to work on a fix for this issue.

Posted Dec 11, 2020 - 20:14 CET

Identified

We have identified the issue and are working on mitigating it.

Posted Dec 11, 2020 - 20:02 CET

Investigating

We are currently experiencing issues with the Conversations API and are actively investigating the issue. This may result in tickets not loading on Inbox.

Posted Dec 11, 2020 - 19:43 CET

This incident affected: Connectivity Platform (Inbox, Conversations - API).