Existing customers may experience issues creating new Whatsapp channels

Incident Report for Bird

Resolved

Our engineering and support teams have not confirmed any issues affecting our customers for the last 24 hours. We will close this incident, and we will continue monitoring this situation in the background. Should an issue arises, we will reopen this incident and provide the relevant information.

Posted Sep 08, 2022 - 12:00 CEST

Update

Our engineering and support team continue monitoring the progress of this issue.

Posted Sep 07, 2022 - 16:07 CEST

Monitoring

We are monitoring this incident until it is resolved.

Posted Sep 07, 2022 - 13:12 CEST

Investigating

Meta has advised us they are having an issue that blocks the registration of new phone numbers for existing customers. Due to the nature of this issue, a subset of our customers may be affected when creating new Whatsapp channels.

We will work closely with Meta until this issue get fully resolved.

https://metastatus.com/whatsapp-business-api

Posted Sep 07, 2022 - 13:11 CEST

This incident affected: Connectivity Platform (WhatsApp Channel).