Connectivity platform - WhatsApp On-premise: Some channels unable to send outbound media

Incident Report for Bird

Resolved

Our engineering has resolved the issue and confirmed that affected channels can send outbound media.
We apologise for any inconvenience this may have caused you.

Posted Feb 05, 2024 - 14:13 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 05, 2024 - 13:45 CET

Investigating

Our engineering team is currently investigating an issue impacting a small subset of customers who cannot send outbound media. Messages remain in a pending status and are not being delivered. This is only impacting WhatsApp on-premise customers, not Cloud customers.

Posted Feb 05, 2024 - 12:50 CET

This incident affected: Connectivity Platform (Inbox, Flow Builder, WhatsApp Channel).