WhatsApp template creation is experiencing issues

Incident Report for Bird

Resolved

Our engineering team has implemented a fix that has resolved the current issue. We apologize for any inconvenience this may have caused you.

Posted Mar 23, 2024 - 00:42 CET

Update

Our engineering team is working with Meta to mitigate this issue. We will provide an update as soon as the issue has been identified

Posted Mar 22, 2024 - 18:15 CET

Investigating

We are currently investigating an issue that is preventing customers from creating and update WhatsApp templates. Messaging via WhatsApp remains unaffected.

Posted Mar 22, 2024 - 13:22 CET

This incident affected: Connectivity Platform (Dashboard - dashboard.messagebird.com, WhatsApp Channel).