Inbox is not available to users & intermittent availability issues with HLR API, Conversations API & Flow Builder

Incident Report for Bird

Resolved

This incident has been resolved.

Further, our team is going to investigate further how this incident could have been fully prevented.

Posted Jan 14, 2022 - 05:22 CET

Monitoring

From 05:00A CET, the Inbox product is back online, and available to the users.

We're monitoring the incident.

Posted Jan 14, 2022 - 05:07 CET

Identified

The root cause has been identified and addressed.
We're working on resolving this issue.

By now all services have been repaired except Inbox.
Our team is looking into repairing access to Inbox for our users.

Posted Jan 14, 2022 - 04:40 CET

Update

We observe that Inbox (inbox.messagebird.com) is unavailable to Inbox users.

We're investigating the issue across several of our products as we're expecting them to have a single root cause.

Posted Jan 14, 2022 - 04:17 CET

Investigating

From ~3:30AM CET, we observe intermittent availability issues with HLR API, Conversations API & Flow Builder

Posted Jan 14, 2022 - 04:06 CET

This incident affected: Connectivity Platform (SMS - API, Flow Builder, Conversations - API).