Bird

Conversations API small subset of traffic having retrieving and sending messages failures

Incident Report for Bird

Resolved

This incident has been resolved. We apologise for any inconvenience this has caused you.
Posted Oct 28, 2021 - 19:30 CEST

Monitoring

A fix has been rolled out and no errors in the ConversationsAPI services are observed. We are monitoring the situation.
Posted Oct 28, 2021 - 16:43 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 28, 2021 - 16:42 CEST

Update

This is affecting a small part of the traffic.
Posted Oct 28, 2021 - 16:33 CEST

Investigating

We are currently investigating an issue that is affecting our Conversations API, the affected services are retrieving messages and conversations as well as sending messages via /conversations/start end point.
Posted Oct 28, 2021 - 16:16 CEST
This incident affected: Connectivity Platform (Conversations - API, Messaging - API, Email Channel, WhatsApp Channel).
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