Incoming emails are not creating tickets on Inbox

Incident Report for Bird

Resolved

This incident has been resolved. We identified that this impacted a single internal team. No customer was impacted by this.
Posted Jul 18, 2025 - 15:02 CEST

Update

We are continuing to investigate this issue.
Posted Jul 18, 2025 - 15:00 CEST

Update

We are continuing to investigate this issue.
Posted Jul 18, 2025 - 14:36 CEST

Investigating

Since around 10:30 UTC we are observing that emails incoming to channels are not creating inbox tickets.
Posted Jul 18, 2025 - 14:09 CEST
This incident affected: Engagement Platform / CRM (Inbox - Europe, Inbox - US (West), Inbox - Asia (India)).