SMS processing disruption

Incident Report for Bird

Resolved

Between 9:48 and 9:57 UTC, some SMS messages were not processed as expected for the Engagement Platform. The issue has been resolved, and normal SMS processing has resumed.
Posted Sep 10, 2026 - 12:27 CEST
This incident affected: Connectivity Platform (SMS - Connectivity - APAC, SMS - Connectivity - EMEA, SMS - Connectivity - LATAM, SMS - Connectivity - NORAM).