Intermittent failures in Whatsapp channel creation for small subset of customers

Incident Report for Bird

Resolved

Our engineering team has mitigated this issue that has affected a very small subset of customers signing up for new Whatsapp channels. We apologise for any inconvenience this may have caused

Posted Apr 06, 2022 - 16:42 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 06, 2022 - 16:21 CEST

Investigating

Our engineering team is working on an issue that is preventing some customers to create new Whatsapp channels on the dashboard

Posted Apr 06, 2022 - 15:38 CEST

This incident affected: Connectivity Platform (WhatsApp Channel).