User are Unable to Use Pre-Verified Numbers to Configure Whatsapp Channels

Incident Report for Bird

Resolved

The fix has been deployed and the issue has been resolved.

Posted Aug 04, 2023 - 19:20 CEST

Identified

We have identified the cause of the issue and a fix is being prepared.

Posted Aug 04, 2023 - 18:54 CEST

Update

We are continuing to investigate this issue.

Posted Aug 04, 2023 - 18:54 CEST

Investigating

We are currently investigating an issue where users are unable to configure a Whatsapp channel using pre-verified numbers in the Engagement Platform.

Posted Aug 04, 2023 - 18:46 CEST

This incident affected: Connectivity Platform (Dashboard - dashboard.messagebird.com).