Email delivery disruption

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Oct 15, 2024 - 17:36 CEST

Update

All services are operational. We continue to monitor for any further issues.

Posted Oct 15, 2024 - 17:27 CEST

Monitoring

A fix has been implemented, and we are currently monitoring the results. Some customers in US-West may experience delays in email delivery starting from 14:28 UTC.

Posted Oct 15, 2024 - 17:15 CEST

Update

We are continuing to investigate this issue.

Posted Oct 15, 2024 - 17:03 CEST

Investigating

We are currently experiencing issues with email delivery in us-west-2 and are actively investigating the problem. We will provide updates as soon as more information is available.

Posted Oct 15, 2024 - 16:47 CEST

This incident affected: Engagement Platform / CRM (Channels - US (West)) and Connectivity Platform (Email Channel).