Timeouts reading messages from conversations API

Incident Report for Bird

Resolved

The issue is resolved. Our engineering team will investigate it further to ensure it doesn't happen again. We apologise for any inconvenience.
Posted Nov 05, 2023 - 21:04 CET

Monitoring

Our engineering team has confirmed the messaging services and Inbox are operational.
Posted Nov 05, 2023 - 20:37 CET

Update

We are continuing to investigate this issue.
Posted Nov 05, 2023 - 18:57 CET

Update

We are continuing to investigate this issue.
Posted Nov 05, 2023 - 17:48 CET

Investigating

We are currently investigating this issue.
Posted Nov 05, 2023 - 16:28 CET
This incident affected: Connectivity Platform (Inbox, Conversations - API, Messaging - API, WhatsApp Channel).