Service interruption for smpp01.messagebird.com

Incident Report for Bird

Resolved

The SMPP platform encountered a race condition that affected the queues of incoming and outgoing messages. Within 10 minutes, we've identified and fixed the bug, and soon thereafter deployed the fix, thereby resolving the issue.

Posted Apr 16, 2018 - 16:18 CEST

Monitoring

Service is restored and we're monitoring the situation.

Posted Apr 16, 2018 - 15:01 CEST

Identified

Identified root cause and restoring service.

Posted Apr 16, 2018 - 14:58 CEST

Investigating

We see a service interruption on smpp01.messagebird.com (212.61.160.230), we're investigating this issue. Please use smpp02.messagebird.com (212.61.160.231) as an alternative (and configure as a backup to smpp01).

Next update in at least 5 minutes.

Posted Apr 16, 2018 - 14:52 CEST