Campaign sending failures using communication attributes

Incident Report for Bird

Resolved

This incident has been resolved.
Posted Sep 25, 2025 - 18:41 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 25, 2025 - 18:30 CEST

Investigating

We are investigating campaign sending failures and estimated recipients showing as zero. This is only impacting campaigns when sending using communication attributes.
Posted Sep 25, 2025 - 18:02 CEST
This incident affected: Engagement Platform / CRM (Campaigns - Europe, Campaigns - US (West), Campaigns - Asia (India)).