High response times for analytics in US west

Incident Report for Bird

Resolved

This incident has been resolved.
Posted Jan 23, 2026 - 12:31 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 23, 2026 - 12:07 CET

Update

We are seeing an improvement: piled up inserts are processing and we hope to start restoring systems in some time.
Posted Jan 23, 2026 - 11:46 CET

Update

We are continuing to work on a fix for this issue.
Posted Jan 23, 2026 - 10:54 CET

Update

We are continuing to work on a fix for this issue.
Posted Jan 23, 2026 - 10:27 CET

Identified

Customers are having problems seeing contacts and segments.

The issue has been identified and the team is working on a fix.
Posted Jan 23, 2026 - 09:14 CET

Investigating

We are currently investigating this issue.
Posted Jan 23, 2026 - 08:08 CET
This incident affected: CRM (Analytics - US (West)).
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