Elevated 5xx errors on email engagement tracking service

Incident Report for Bird

Resolved

This incident has been resolved.
Posted Nov 06, 2024 - 01:48 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 05, 2024 - 18:28 CET

Investigating

We're experiencing an elevated 5xx error rate on email engagement tracking service for opens/clicks and are currently looking into the issue.
Posted Nov 05, 2024 - 17:56 CET