[Connectivity Platform] Conversations API seeing some errors with increased latency

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Oct 25, 2025 - 03:37 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 25, 2025 - 03:26 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 25, 2025 - 02:44 CEST

Update

We are continuing to investigate this issue.

Posted Oct 25, 2025 - 02:37 CEST

Investigating

We are seeing some small amount of API request acceptance errors on the conversations API on the Connectivity Platform. Some API calls are also experiencing increased latency. It is being actively investigated.

Posted Oct 25, 2025 - 02:35 CEST

This incident affected: Connectivity Platform (Conversations - API).