AI employees are failing to respond to conversations

Incident Report for Bird

Resolved

This incident has been resolved.
Posted Oct 01, 2025 - 17:05 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 01, 2025 - 16:30 CEST

Investigating

We are currently investigating this issue.
Posted Oct 01, 2025 - 16:14 CEST
This incident affected: Engagement Platform / CRM (AI Hub - Europe, AI Hub - US (West), AI Hub - Asia (India)).