Delayed messages on multiple Conversations platforms

Incident Report for Bird

Resolved

This incident has been resolved and all delayed Telegram messages have been delivered

Posted May 24, 2021 - 13:17 CEST

Monitoring

A fix has been deployed and our team is monitoring the delivery of delayed Telegram messages.

Posted May 24, 2021 - 11:36 CEST

Identified

The issue has been identified now, and our team is working on a fix for it. We can confirm that at this moment the only channel that is affected is Telegram. We observed outbound and inbound delays for other channels, currently, there are no delays for those channels.

Posted May 24, 2021 - 10:32 CEST

Investigating

We are currently seeing delayed messages on multiple Conversations platforms. We are investigating the issue.

Posted May 24, 2021 - 09:47 CEST

This incident affected: Connectivity Platform (Conversations - API, Messaging - API, Email Channel, WhatsApp Channel).