Delays for a small subset of our traffic for Whatsapp media outbound messages.

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Dec 11, 2021 - 12:40 CET

Update

We are continuing to monitor for any further issues.

Posted Dec 11, 2021 - 12:40 CET

Update

Delayed messages are being delivered now. Our team will continue to monitor this situation. This has affected a very small subset of outbound media messages.

Posted Dec 11, 2021 - 12:20 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 11, 2021 - 12:14 CET

Investigating

Our team is currently investigating an issue that is causing some delays in processing Whatsapp media outbound messages. This is affecting a very small subset of our traffic.

Posted Dec 11, 2021 - 10:56 CET

This incident affected: Connectivity Platform (Conversations - API, WhatsApp Channel).