Dashboard timeouts

Incident Report for Bird

Resolved

This incident has been resolved. We apologise for any inconvenience this has caused.

Posted Nov 03, 2023 - 17:34 CET

Monitoring

The issue has been mitigated, and we can confirm that our Dashboard, Inbox and Messaging service are operational and any delayed messages have been delivered.

Posted Nov 03, 2023 - 17:17 CET

Identified

We are continuing to investigate the issue. We are observing delays delivering messages and status updates for conversations channels (whatsapp included)

Posted Nov 03, 2023 - 16:30 CET

Investigating

We are currently investigating issues on the dashboard that are preventing pages to load and features from loading.

Posted Nov 03, 2023 - 16:02 CET

This incident affected: Connectivity Platform (Conversations - API, Messaging - API, WhatsApp Channel).