Delays in delivering inbound messages and status updates for all Conversation platforms

Incident Report for Bird

Resolved

We've increased the resources and adjusted the configuration settings of some of our services to avoid long queues when re-processing some of the message types.

We expect that this issue should not re-occur, and apologize for the impact that this issue might have potentially had on your operations!

Posted Oct 13, 2022 - 05:20 CEST

Update

We observe, that the delays are significantly lower than 40 minutes ago, and most messages are being processed on time.
We're still looking for the cause of the growth of our internal queue size that took place earlier.

Posted Oct 13, 2022 - 04:23 CEST

Investigating

Inbound messages and status updates are being delayed. All messaging platforms via Conversations API are affected.

Our engineering team is actively working on mitigating this issue.

Posted Oct 13, 2022 - 03:41 CEST

This incident affected: Connectivity Platform (Conversations - API, Messaging - API, WhatsApp Channel).