Some outgoing messages in inbox are having the from address changed.

Incident Report for Bird

Resolved

This incident has been resolved.
Posted Jan 29, 2025 - 19:40 CET

Monitoring

We have deployed a fix and are no longer seeing the issue. We are continuing to monitor.
Posted Jan 29, 2025 - 19:09 CET

Identified

The team has identified the issue and is testing a fix.
Posted Jan 29, 2025 - 18:16 CET

Investigating

We are investigating why some outgoing messages are using a default email address for the from address.
Posted Jan 29, 2025 - 17:27 CET
This incident affected: Engagement Platform / CRM (Inbox - Europe, Inbox - US (West), Inbox - Asia (India)).