Campaigns: Increased Latency in Campaign sending

Incident Report for Bird

Resolved

All mitigations are complete, and latency has returned to normal.

Posted Dec 19, 2024 - 17:46 CET

Update

We are still executing mitigations that are bringing the latency down. We'll have another update and a projection on when latency will return to normal within 30 min.

Posted Dec 19, 2024 - 17:31 CET

Identified

We have determined the source of the increased latency, and are preparing mitigations. Next update in within 30min

Posted Dec 19, 2024 - 17:02 CET

Investigating

We are investigating an increase in the latency for sending Campaigns in our US region. Some users may see campaign execution appearing to take longer than usual.

Posted Dec 19, 2024 - 16:06 CET

This incident affected: Engagement Platform / CRM (Campaigns - US (West)).