Between 8:42 CEST and 9:08 CEST we got timeouts (5s) on network requests. This caused a jam of our processing because processing an SMS took 1000x times more than usual. This caused a queue of pending messages, this queue was resolved after manually changing network connection.
Posted Sep 28, 2017 - 14:08 CEST
Monitoring
All queues has been emptied, we're monitoring the situation.
Posted Sep 28, 2017 - 09:35 CEST
Identified
We've identified the cause of the issue and made adjustments on the platform to mitigate the situation. Message delivery is improving. We will continue further investigation and update on here shortly.
Posted Sep 28, 2017 - 09:25 CEST
Investigating
We're experiencing delays with the sending of SMS. Our technical team is investigating this at the highest priority and we will provide an update on here as soon as possible. Our apologies for the inconvenience.
