Delays processing incoming conversation messages

Incident Report for Bird

Resolved

This incident has been resolved.
Posted Oct 01, 2025 - 16:26 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 01, 2025 - 16:04 CEST

Investigating

We are currently investigating this issue.
Posted Oct 01, 2025 - 13:56 CEST
This incident affected: Engagement Platform / CRM (Channels - Europe, Channels - US (West), Channels - Asia (India)).