Issues with loading the Omnichannel Widget

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Nov 17, 2021 - 20:59 CET

Monitoring

We've implemented a fix and are observing that widgets are loading as normal. We're monitoring the situation.

Posted Nov 17, 2021 - 20:31 CET

Update

We're continuing to investigate the issue and are working to resolve it.

At this time customers may still observe that the widget is not loading, or partially loading. In addition, for some customers, languages other than English may not be available, and their widget will fall back to the English language.

Posted Nov 17, 2021 - 20:00 CET

Update

We are continuing to work on a fix for this issue.

Posted Nov 17, 2021 - 15:48 CET

Update

We are continuing to work on a fix for this issue.

Posted Nov 17, 2021 - 13:44 CET

Update

We are continuing to work on a fix for this issue.

Posted Nov 17, 2021 - 12:31 CET

Update

We've identified the source of the issues and are working to provide a resolution. Next update in 60 minutes, or earlier upon significant change.

Posted Nov 17, 2021 - 10:39 CET

Identified

We've identified the source of the issues and are working to provide a resolution. Next update in 30 minutes, or earlier upon significant change.

Posted Nov 17, 2021 - 10:03 CET

Investigating

We're currently investigating reports of issues with loading our Omnichannel Widget. We observe that, in some cases, languages will not load and the English version is loaded instead. In addition we observe that, under some circumstances, the widget will not load.

Posted Nov 17, 2021 - 09:47 CET

This incident affected: Connectivity Platform (Omnichannel Chat Widget).