Message Templates view defaulting to only Omni Channel Templates

Incident Report for Bird

Resolved

The fix has been deployed to PRD
Posted Mar 22, 2024 - 19:33 CET

Update

Fix has been tested and is being rolled out to PRD.
Posted Mar 22, 2024 - 19:18 CET

Identified

We have identified an issue where an "Omni Channel" filter is being applied when no filters are selected.
Posted Mar 22, 2024 - 18:47 CET
This incident affected: Engagement Platform / CRM (Dashboard - app.bird.com).