Delays and delivery failures for Whatsapp

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Feb 12, 2021 - 04:19 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 12, 2021 - 04:13 CET

Identified

The issue has been identified: whatsapp messages are being delivered as expected, however it seems the delivery status is not correctly displayed in Inbox UI. We are working on a fix.

Posted Feb 12, 2021 - 00:46 CET

Investigating

We are currently investigating this issue.

Posted Feb 12, 2021 - 00:01 CET

This incident affected: Connectivity Platform (WhatsApp Channel).