[US region only] CRM Dashboards and Analytics pages unable to load

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Feb 20, 2025 - 20:52 CET

Update

We are continuing to monitor for any further issues.

Posted Feb 20, 2025 - 20:14 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 20, 2025 - 20:10 CET

Identified

CRM dashboards and analytics pages, including campaign list and journey list views are currently experiencing timeout errors in the US region. Contact ingestion may have also been slowed down. Campaign sending and journey processing are not impacted. We have identified the root cause and are working on mitigation.

Posted Feb 20, 2025 - 20:03 CET

This incident affected: Engagement Platform / CRM (Dashboard - app.bird.com, Analytics - US (West), Contacts - US (West)).