Inbox intermittent issues

Incident Report for Bird

Resolved

The issue is fixed, agents are receiving real-time tickets successfully.
Posted Jul 07, 2021 - 13:29 CEST

Identified

The issue is identified and mitigation is being applied to isolate the issue to the smallest possible set of users.
Posted Jul 07, 2021 - 13:04 CEST

Investigating

We detected intermittent issues with ticket operations in Inbox, the team is investigating the cause.
Posted Jul 07, 2021 - 11:17 CEST
This incident affected: Connectivity Platform (Inbox).