Delays on SMS DLR processing

Incident Report for Bird

Resolved

This incident has been resolved.
Posted Feb 15, 2023 - 16:44 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 15, 2023 - 16:30 CET

Investigating

We are seeing some issues with processing DLR for SMS messages. This is not affecting message delivery only the delivery of status reports.
Posted Feb 15, 2023 - 16:13 CET
This incident affected: Connectivity Platform (SMS - API, SMS - SMPP - EU - SMPP01, SMS - SMPP - EU - SMPP02, SMS - SMPP - EU - SMPP03, SMS - SMPP - APAC, SMS - API V1, SMS - Mail to SMS Relay Service).