Engagement platform - Incoming emails with large payload are not being processed

Incident Report for Bird

Resolved

Our engineering team has confirmed this issue has been resolved. We apologise for any inconvenience this may have caused you.
Posted Dec 04, 2023 - 16:46 CET

Update

Our engineering team continues working on the fix. Once it has been rolled out and verified, we will inform you.
Posted Nov 29, 2023 - 13:36 CET

Update

Our engineering team is actively addressing this issue and will provide an update tomorrow, Wednesday.
Posted Nov 28, 2023 - 20:12 CET

Identified

Our engineering team has identified an issue impacting the processing of incoming emails with large payloads, excluding attachments. This is impacting our Engagement platform.
Our engineering is currently working on a fix.
Posted Nov 28, 2023 - 15:56 CET