This incident has been resolved. The delays in delivering inbound messages and status updates started at 10:29 am CET and ended at 10:53 am CET. After this time, all messages and status updates were delivered in real-time.
We apologise for any inconvenience this may have caused.
Posted Oct 12, 2022 - 12:51 CEST
Monitoring
A fix has been rolled out. Our engineering team confirmed that all delayed inbound messages and status updates have been delivered, and we are processing all events in real time.
Our engineering team continue monitoring this incident.
Posted Oct 12, 2022 - 12:15 CEST
Identified
Our team has identified the issue, and we are working on mitigating it.
Posted Oct 12, 2022 - 12:08 CEST
Investigating
Our engineering team is actively working on mitigating this issue. Inbound messages and status updates are being delayed. All messaging platforms via Conversations API are affected.
