Programmable API errors fetching conversations and messages

Incident Report for Bird

Resolved

This incident has been resolved.
Posted Mar 15, 2021 - 15:20 CET

Update

The errors have been observed from 14:00 to 14:10 CET on the Programmable API when retrieving conversations and particular messages.
Posted Mar 15, 2021 - 14:49 CET

Monitoring

The issue has been resolved and we are monitoring it.
Posted Mar 15, 2021 - 14:38 CET

Investigating

We have observed some errors on the Programmable API when retrieving conversations and messages.
Posted Mar 15, 2021 - 14:37 CET
This incident affected: Connectivity Platform (Inbox, Flow Builder, Conversations - API).