During the incident, we have identified several improvements that will help us prevent this issue from happening in the future. We're going to review and plan those improvements after the weekend.
Posted Dec 18, 2021 - 15:04 CET
Monitoring
A fix has been implemented, and we're monitoring the results. We observe that all pending tickets have been already submitted to search index, and are searchable.
Posted Dec 18, 2021 - 14:56 CET
Identified
The issue has been identified and a fix is being implemented.
Posted Dec 18, 2021 - 14:27 CET
Update
The root cause of the problem is already identified, and our team is working on the fix.
Posted Dec 18, 2021 - 14:27 CET
Investigating
We're experiencing an issue in the Inbox ticket search functionality where new Inbox tickets are not registered in search registry quickly enough. There is no any other impact on Inbox (the tickets can be still viewed in the list overview, opened, handled, & closed).
Posted Dec 18, 2021 - 13:58 CET
This incident affected: Connectivity Platform (Inbox).
