SMS Status Reports and Inbound Messages delayed on SMPP

Incident Report for Bird

Resolved

This incident has been now resolved. We apologise for any inconvenience this incident may have caused you.

Posted Jan 28, 2022 - 18:08 CET

Monitoring

We've identified the issue, and mitigated the situation. All Status Reports and Outbound messages are being processed and send to the connected SMPP customers.

Posted Jan 28, 2022 - 17:23 CET

Investigating

We are investigating an issue where we observe that Status Reports (DLRs) and Inbound Messages (MOs) are not send to SMPP connected customers.

Outbound messages are not impacted and delivered as expected.

Next update in 15 minutes.

Posted Jan 28, 2022 - 17:18 CET

This incident affected: Connectivity Platform (SMS - SMPP - EU - SMPP01, SMS - SMPP - EU - SMPP02, SMS - SMPP - EU - SMPP03).