Voice/RTC service is experiencing problems

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Jun 01, 2024 - 01:38 CEST

Identified

We have received intermittent reports of a subset of customers' flows not completing as expected due to this disruption. We have identified the issue and are working with downstream carries to resolve as soon as possible.

Posted May 31, 2024 - 23:33 CEST

Monitoring

The team has identified the issue with one of our providers and has confirmed that all traffic is routing through backup providers as expected. All calls are completing successfully.

Posted May 31, 2024 - 22:29 CEST

Investigating

We are currently observing problems with our Voice (API, SIP, WebRTC) service.

We are investigating the situation and we will provide an update as soon as we have additional information.

Posted May 31, 2024 - 22:17 CEST

This incident affected: Connectivity Platform (Voice - Connectivity - Global, Voice - API, Voice - SIP Trunking).