Conversations API & Connectivity Dashboard is experiencing problems

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Jul 10, 2024 - 04:24 CEST

Monitoring

We continue to see recovery of the services and are monitoring to ensure full recovery.

Posted Jul 10, 2024 - 04:18 CEST

Update

We are starting to see intermittent recovery of the services, including Conversations API & Connectivity Dashboard.
We are continuing to investigate to ensure full recovery.

Posted Jul 10, 2024 - 04:08 CEST

Update

We are continuing to work on a fix for this issue.

Posted Jul 10, 2024 - 03:38 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 10, 2024 - 03:11 CEST

Investigating

We are currently observing problems with our Conversations service (WhatsApp, E-mail, Facebook Messenger), including logging into dashboard.messagebird.com

We are investigating the situation and we will provide an update as soon as we have additional information.

Posted Jul 10, 2024 - 02:24 CEST

This incident affected: Connectivity Platform (Dashboard - dashboard.messagebird.com, Conversations - API).