Bird

Small subset of WhatsApp channels became unavailable

Incident Report for Bird

Resolved

All affected channels are now operational.
Posted May 25, 2021 - 18:34 CEST

Identified

The issue has been identified and our team is working on a fix for the affected channels.
Posted May 25, 2021 - 18:14 CEST

Investigating

We have observed that a number of WhatsApp channels became unavailable from 16:00 to 16:58 CET and most of them are operational now, only a very small subset is still unavailable. Our team is working on investigating the root cause and resolving this issue.

Inbox users´ may have experienced difficulties sending messages during this time and Programable API users may have observed delays on inbound, outbound, and status updates.
Posted May 25, 2021 - 17:16 CEST
This incident affected: Connectivity Platform (Inbox, Flow Builder, WhatsApp Channel).
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